Refund Policy

 

At Big Foot DTF, we prioritize customer satisfaction and strive to ensure that all transactions are conducted with transparency and fairness. This Refund Policy outlines the conditions under which refunds may be issued for our products, specifically focusing on DTF transfers.

All DTF transfers are crafted with precision, utilizing high-quality materials to ensure vibrant colors and intricate details. However, in the event that a customer is dissatisfied with their purchase, it is essential to understand the circumstances under which refunds may be granted.

Refunds may be considered under the following conditions:

1. **Defective Products**: If a DTF transfer is found to be defective due to manufacturing errors, customers may request a refund. A defect is defined as any flaw that affects the quality or usability of the product. Customers must provide photographic evidence of the defect within 14 days of receipt to initiate the refund process.

2. **Incorrect Orders**: In cases where the wrong product is shipped, customers are entitled to a full refund. This includes situations where the design, size, or color does not match the order confirmation. Customers must notify us within 14 days of receiving the incorrect item.

3. **Non-Refundable Items**: Please note that custom orders, including personalized designs that have been approved by the customer, are non-refundable. This policy is in place due to the unique nature of custom products, which are made specifically to meet individual specifications.

4. **Return Process**: To initiate a refund, customers must contact our customer service team via email or phone. A return authorization will be provided, and customers must return the defective or incorrect items in their original packaging. Refunds will be processed within 7-10 business days after the returned items are received and inspected.

5. **Shipping Costs**: Shipping costs incurred during the initial purchase are non-refundable. In cases of defective or incorrect products, we will cover the cost of return shipping.

6. **Changes to the Policy**: Big Foot DTF reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our website, and customers are encouraged to review the policy periodically.

By purchasing from Big Foot DTF, customers acknowledge and agree to the terms outlined in this Refund Policy. Our commitment to quality and customer satisfaction remains paramount, and we aim to address any concerns promptly and professionally.